Best Support AI tools

10 support tools, ranked by our score. Our top pick is Intercom Fin, followed by Sierra and Zendesk AI. Every score is our own judgement of how well a tool does the job, and you can read how we score on the blog.

1. Intercom Fin: Support agent that resolves conversations rather than deflecting them. Paid. Solthar Score 85/100.
2. Sierra: Voice and chat customer agents for large consumer brands. Paid. Solthar Score 82/100.
3. Zendesk AI: Ticket triage, summaries and suggested replies at helpdesk scale. Paid. Solthar Score 81/100.
4. Ada: Automated resolution for high-volume consumer support, no code required. Paid. Solthar Score 80/100.
5. Decagon: Customer support agents with per-brand guardrails and QA. Paid. Solthar Score 79/100.
6. Gorgias: Support built for ecommerce, with order context in every conversation. Paid. Solthar Score 79/100.
7. Parloa: Voice AI agents for contact centres that handle the call end to end. Paid. Solthar Score 79/100.
8. Forethought: Predicts ticket intent and routes or resolves before an agent opens it. Paid. Solthar Score 78/100.
9. Freshdesk Freddy: Freshworks' assistant for agent replies, summaries and self-service. Paid. Solthar Score 77/100.
10. Kustomer: Conversational CRM with AI deflection across chat, email and social. Paid. Solthar Score 76/100.